Privacy & Policy

Effective Date: 29 /04 /2025
Introduction

At Mustaqiim Hajj & Umrah, we are committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our services, website, and communication channels.

By using our services, you agree to the terms outlined in this policy.
1. Information We Collect

We may collect personal information when you:

    Register for Hajj or Umrah packages

    Sign up for our Sonda Savings Plan

    Request visa or travel processing services

    Contact us through our website, social media, or in-person

    Subscribe to newsletters or updates

Personal information may include:

    Full name

    Contact details (phone number, email address, physical address)

    Passport and identification details

    Payment information

    Emergency contact details

    Health and vaccination information (if required for travel)

    Travel preferences and history

2. How We Use Your Information

We use your information to:

    Process Hajj/Umrah bookings and travel arrangements

    Facilitate visa and documentation processing

    Manage payments and financial plans (e.g., Sonda Plan)

    Provide pre-departure training and spiritual guidance

    Communicate important updates regarding your journey

    Improve our services and customer experience

    Comply with legal obligations and regulatory requirements

3. Data Protection & Security

We prioritize the safety of your personal data by implementing secure systems and processes, including:

    Encrypted storage of sensitive information

    Restricted access to personal data by authorized personnel only

    Regular data audits and system updates to prevent unauthorized access

    Secure payment gateways for financial transactions

While we strive to protect your data, please note that no method of transmission over the internet is 100% secure.
4. Information Sharing

We only share your personal information with:

    Trusted third-party service providers (e.g., airlines, hotels, visa processing agencies) to facilitate your pilgrimage

    Government authorities for visa and travel compliance

    Financial institutions for payment processing

We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations.
6. Your Rights

You have the right to:

    Access, update, or correct your personal information

    Request the deletion of your data (subject to legal obligations)

    Withdraw consent for certain uses of your information

    Inquire about how your information is being processed

To exercise these rights, please contact us using the information provided below.
7. Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience and gather analytics for service improvements. You can control cookie preferences through your browser settings.
8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing personal information.
9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.
10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Mustaqiim Hajj & Umrah
Address: Park Enkadde Mall L-43
Phone: +256 751 303 059
Email:     mustaqiimhijjaandumrah@gmail.com
Website: https://mustaqiimtravels.com/

Thank you for trusting Mustaqiim Hajj & Umrah with your spiritual journey. We are committed to safeguarding your personal information and providing a secure, fulfilling experience.