Terms & Conditions

Effective Date: 29 /04 /2025

Welcome to Mustaqiim Hajj & Umrah. These Terms and Conditions govern your use of our services and website. By booking with us or interacting with our platforms, you agree to these terms in full.
1. Booking and Registration

    Clients must complete the official registration process by submitting accurate personal information, passport details, and any required medical or vaccination documentation.

    Bookings are confirmed upon payment of a non-refundable deposit or full payment, depending on the chosen package.

    Late registration may result in additional fees or limited availability.

2. Payments and Refunds

    All payments must be made in accordance with the payment plan provided.

    Sonda Savings Plan users are responsible for consistent monthly deposits.

    Refunds will only be considered under specific circumstances (e.g., visa rejection, medical emergencies) and are subject to administrative fees.

    Refunds are not guaranteed once services (visas, flights, accommodations) have been secured.

3. Visa and Travel Documents

    Mustaqiim will assist with visa applications but cannot guarantee approval, as final decisions are made by Saudi authorities.

    Clients are responsible for ensuring the validity of their passports (minimum 6 months before expiry).

    Any fraudulent documents submitted will lead to automatic cancellation and legal reporting.

4. Health & Safety

    Pilgrims are required to be medically fit to travel and perform rites.

    Mustaqiim is not liable for health-related issues arising before, during, or after the journey.

    Vaccinations and COVID-19 protocols may be required and must be followed.

5. Travel & Accommodation

    Packages include round-trip airfare, hotel accommodation, ground transport, and guided services unless otherwise stated.

    Hotel ratings (3-star, 4-star, etc.) are based on local standards in Saudi Arabia and may differ from your home country.

    Room sharing may apply unless a private room is specifically requested and paid for.

6. Code of Conduct

    Pilgrims must behave respectfully and follow Islamic principles during the journey.

    Disruptive, abusive, or non-compliant behavior may result in removal from the group without refund.

    Clients must attend pre-departure training sessions to understand rites, travel etiquette, and safety procedures.

7. Service Limitations

    Mustaqiim is not liable for disruptions caused by events beyond our control, including but not limited to:

        Flight delays or cancellations

        Visa denials

        Natural disasters

        Changes in Saudi policy or health restrictions

8. Intellectual Property

    All content on Mustaqiim?s website, brochures, and training materials is protected and cannot be copied or reproduced without permission.

9. Privacy

    All client data is collected and processed in accordance with our Privacy Policy.

    We do not share personal information with third parties unless necessary for travel processing.

10. Dispute Resolution

    Any disputes arising from Mustaqiim?s services will be handled under Ugandan law.

    We encourage clients to resolve concerns with our support team before taking legal action.

11. Updates to Terms

Mustaqiim reserves the right to modify these terms at any time. Clients will be notified of significant changes via email or website update.